It’s not often I need to use a rideshare service, but when the La Crosse area finally allowed Uber and Lyft services to our community I was quite pleased. We needed more options other than the local taxi companies, which at high use times, would be upward of at least an hour wait time in my experience. So, the additional ride services were welcome.
Now that we’ve had them around for awhile, many more people have considered working for one of the two, in many instances just to have some extra income outside of their full-time careers. So, what company is better to work for?
In a rideshare blog called “The Rideshare Guy”, a survey Lyft drivers reported higher overall satisfaction and pay compared with Uber drivers. However, it also showed that Uber drivers showed a 9% increase in satisfaction with their experience from a year prior. Drivers for both companies however, reported feeling underpaid, with Uber and Lyft drivers averaging $16.93 and $17.37 per hour, respectively. -GM
Satisfaction among Uber drivers is on the rise, despite the company’s spate of woes and management shakeups over the last year, according to a nationwide survey of 1,200 rideshare drivers released Monday.
The survey from The Rideshare Guy, a blog for rideshare drivers, found that 58.2% of Uber drivers said they were satisfied with their experience, a 9% increase from a year prior. That’s due in part to Uber’s 180 Days of Change campaign, a set of initiatives geared toward helping drivers with features including a tipping option for customers and an accessible phone support line.
“I think it was one of the main reasons for the rise in satisfaction, since tipping and 24/7 phone line support were legitimate improvements to the driver experience,” said Harry Campbell, founder of The Rideshare Guy. “Of course, there’s always going to be more that drivers want, like higher rates, but it’s a start. Speaking of rates, 2017 was the first year in a while where Uber did not lower rates in January, so that may have also contributed.”
However, drivers for both companies reported feeling underpaid, with Uber and Lyft drivers averaging $16.93 and $17.37 per hour, respectively, before expenses. The survey also found that earnings are commensurate with experience: On average, drivers who have given more than 10,000 trips earned $5 per hour more than less experienced drivers.
Meanwhile, Lyft drivers reported higher overall satisfaction and pay compared with Uber drivers, a finding that could hurt the rideshare behemoth, according to Campbell. The discrepancy widens when it comes to rideshare pooling: only 22% of Uber drivers said they’re satisfied with pooling, compared with 45.5% of drivers for Lyft Line, which pays higher rates than UberPOOL.
“Even though a majority of drivers work primarily for Uber, there’s not a lot of loyalty to the company,” Campbell said, noting that Lyft’s share in the driver market continues to increase. “If that starts to happen on the rider side, you can see just how easy it would be for a company like Lyft or another rideshare player to displace Uber. It seems like Uber is just hanging on by a thread.”